How will making videos make my customer support job easier?

Video is the best way to show customers how to do something themselves. Giving customers a self-serve way to troubleshoot their own problems cuts down on the number of emails and calls you have to answer every day. In the time it takes to close one customer ticket, you can make a video in Descript that addresses all future tickets of that kind.

What if I’m not confident on camera? Can I still make good videos?

Try imagining your audience in their underwear. Gross, but calming. Or skip that, forget rehearsal, and just record with Descript. Then let our AI assistant Underlord erase all your “ums”, instantly cut your verbal stumbles, eliminate any weird background noise, even direct your eyes to the camera.

How can my support team get started with Descript?

Sign up for a plan, explore our tutorials, and try making a video yourself. Then reach out to us for a personalized demo tailored to customer support use cases.

Did you try turning it off and back on again?

We have not turned it off once since buying it and we refuse to start now.

Make clear, accurate video—and make it fast

To guide your customers, and keep them from yelling at you, you need a way to make and share videos quickly. To keep yourself sane, you need a way to make easy updates when your product changes. Descript is the way.

Get started for free

These companies use Descript. Not bad!

No more remakes. Just change a few words.

When a product update renders your support materials inaccurate, Descript makes updating your videos as easy as changing a few lines of text.

Cut production time without cutting corners

With Descript, support teams can make videos as fast as product changes and customer questions roll in. And they can do it without compromising on quality.

Hours of polish, now in minutes

AI tools like filler-word removal and Remove Retakes help even the camera-shy sound smooth without hours of rehearsing and editing.

Instant captions and subtitles

Embed captions in your video to help viewers follow along, or export subtitles you can upload with your video.

Support customers in 20+ languages

Get translated captions—that stay synced with your video as you edit—in seconds. Even get translated audio by using our AI stock speakers.

Show them how it works with video

Educate your customers with AI-powered video that looks like your team spent hours making it—but actually leaves you hours to spend on everything else.

Tutorials and how-to guides

All the tools you need to send the clearest message possible. Captions, text, shapes, animations—all to show customers how it’s done with step-by-step video guides that are easy to create and even easier to follow.

Learn more

Webinar recordings

Go straight from hosting live training sessions to editing them with Descript’s Zoom integration. Polish webinar footage in no time with AI: automatically center the person who’s speaking, delete fluff and filler words, and apply Studio Sound so nobody sounds awful.

Learn more

Video messages

Sometimes you want a quick video to show a customer how to get unstuck or shoot their troubles. Descript makes it easy to record yourself, your screen, or both, and to quickly edit before you share. And with cloud publishing, you’re sending them a link to your video, not a big clumsy file.

Don’t just take our word for it

With a 4.6-out-of-5-star rating and a bunch of distinctions on G2, Descript’s users have declared it an industry standard in the video & podcasting world.

2026

Best Software

Video EditingAI Video GeneratorsScreen and Video CaptureText to Speech

“The way it allows me to edit tutorials and interviews in about 1/10th the time is absolutely amazing. We send everything through Descript now.”

Joey K.

“Descript simplifies creating, editing, and updating tutorial videos to create and maintain professional content.”

Clella S.

“It is simple to make edits that make me look better than I am…It makes it very simple for me to make technical walkthrough videos for software users.”

Benjamin T.

“The videos I personally make are design tutorials, which involve a lot of talking to camera while screen sharing. Descript makes it super, super easy to edit these videos quickly.”

Pavaan B.

"The templates make it really easy to quickly get a good looking video done…Getting video content fast and cohesive with our branding."

Björn I.

“Before, it would take me countless hours to record and re-record videos, voiceovers, and instructional clips. But now… the AI assists in editing the audio/video plus enhancing the audio, resulting in a fantastic end product.”

Tom C.

Frequently asked questions

How will making videos make my customer support job easier?
Video is the best way to show customers how to do something themselves. Giving customers a self-serve way to troubleshoot their own problems cuts down on the number of emails and calls you have to answer every day. In the time it takes to close one customer ticket, you can make a video in Descript that addresses all future tickets of that kind.
What if I’m not confident on camera? Can I still make good videos?
Try imagining your audience in their underwear. Gross, but calming. Or skip that, forget rehearsal, and just record with Descript. Then let our AI assistant Underlord erase all your “ums”, instantly cut your verbal stumbles, eliminate any weird background noise, even direct your eyes to the camera.
How can my support team get started with Descript?
Sign up for a plan, explore our tutorials, and try making a video yourself. Then reach out to us for a personalized demo tailored to customer support use cases.
Did you try turning it off and back on again?
We have not turned it off once since buying it and we refuse to start now.